RETURN POLICY FOR NON - DEFECTIVE, NON - BROKEN ITEMS
INSPECT YOUR ORDER IMMEDIATELYUPON RECEIPT
You may return any item purchased from our website within (30) days if you are not satisfied. Returns will not be accepted after (30) days. Items must be returned to vendor ONLY in original boxes with packaging, your invoice, receipt and reason for returning. We will gladly give full credit to you account.
Customers are responsible for shipping and handling charges on returned items.
RETURN POLICY FOR BROKEN OR DEFECTIVE ITEMS
If an item reaches you in less than satisfactory condition, please contact us immediately and we will credit or replacement determine whether a credit or replacement is in order. In most cases, you will not be required to return the item and will ship a replacement free of charge. You must contact us within (30) days or receipt of merchandise.
MERCHANDISE RETURN AUTHORIZATION
If merchandise is broken during transit, or seems defective in any way, please contact (731) 707-3366 and, we will take the appropriate measures to determine whether credit or replacement is in order. There is a 20% re-stocking fee on returned merchandise that is non-defective. Contact Customer Service for return authorization before returning merchandise to sender.
RETURN POLICY FOR FINE JEWELEY
Fine jewelry items must be returned within (7) business days of receipt and must be in resale condition. The 20% re-stocking fee will be waived on fine jewelry if returns is made within (7) business days.
CANCELLATION POLICY
You may cancel any order within 2 - 3 business days. Please include order number, name of products and reason for cancelling the order. Sorry for any convenience. We value our customers, and we look forward to a continuing relationship. Thank you
SHIPPING FOR KENSUPERMALL ONLY
All orders will include an additional 15% of the order to cover shipping.
Carriers Transit Time COST MINIMUM COST
All other orders will automatically be shipped UPS. Orders over $800.00 shipping within the 48 continental states your shipping cost are just 7% of your total order. Orders are shipped within 48 hours, excluding weekends.
EXTINGUISHER PRICING AND ORDERS
PLEASE CALL FOR BETTER PRICING ON LARGE QUANTITIES
Remember, fire extinguishers are shipped as hazardous material, and require a $20.00 hazmat cost through regular UPS shipping.
Free shipping for orders over $1,000 on extinguishers only. If other products are ordered within this shipment will be shipped free.
NOTE: Some truck lines charge additional trucking fee.